No. Unlike some other Catteries we charge the same rates 365 days per year.

No but as we charge first and last day inclusive the minimum fee would be £24.00 including vat.

In order to maintain high levels of sanitation and also to prevent any possible spread of infection, we do need sufficient time to clean the units properly and to thoroughly disinfect all units prior to arrival of next customer. We do not double book any units on any day. The unit is allocated solely to your cat on both days of arrival and departure.

No. This is because the unit could have been allocated to another customer during any time the unit booked was not used.

Delivery and Collection costs can be calculated online using our postcode calculator giving exact costs for your location. Prices quoted are inclusive of return journeys.

Yes. This can be done during your cat’s stay with us or at any agreed time by appointment. Cost is £15 if done during booking and £18.00 if carried out any other time by appointment.

No. Only customers who have specifically asked for their cats to be housed in our inter-connected family units would share the same unit.

Yes a discount of 10% is given for bookings of 21 days or more.

Yes we have sent cats to Australia, New Zealand, Canada, France, Italy and the USA and so we are conversant and familiar with regulations involved in this process. Please call for current costs and requirements.

Yes via our website.

Yes all of our prices are V.A.T. inclusive at current rates.

No we do not charge for taking your cat or cats to the vet. This is covered in the insurance fee, (£1.20 per cat, per booking,) but excludes any existing illness.

Yes we are able to continue any daily medication and administer any treatments which have been previously authorised by your vet. We do not make any additional charge for this service.

Yes all units have individual heating. In addition to this, the inside Cattery block has central heating to the complete building.

We use wood pellet litter as standard but keep others in stock to suit individual needs. We also sell wood pellet litter for collection or delivery if required. Please enquire regarding current cost.

Yes we stock a wide range of the most popular cat foods pouches, tins, and a variety of complete dry foods including Go Cat, Whiskas, IAMS, Purina One, plus kitten biscuits etc. We also give daily treats e.g. fresh and tinned fish, salmon, tuna, fresh chicken, cold meats etc.

Yes we will follow your feeding plan to the letter if required. This is included in our daily rates. Prescription diets and special food should be brought with your cat.

Collection and delivery slots can be arranged by mutually agreed appointment.

All cats need to be vaccinated against cat flu and feline enteritis before entry to the Cattery. Some vets may advise additional requirements, so please check with your vet if you are unsure in any way.

No. The Cattery remains open and is operational for 365 days per year although we do not accept cats in or out on 25th and 26th December and 1st and 2nd January.

Yes visits to the Cattery to view can be arranged by appointment. This is so we can arrange suitable times with our customers who cannot visit during the day and allow our staff to complete the day to day tasks of caring for your cat and minimising any possible disruption to our feline guests.

No there are no busy or main roads near the Cattery. It is set in tranquil rural surroundings yet only 1½ miles from Stenhousemuir FK2 8SF

Yes we only accept cats for boarding. The only dogs near the premises, (who do not have any access,) are our own pets.

Yes we can see all units from our office and also after hours from our home office. We also monitor all activity to the surrounding area 24/7, 365 days a year.

Yes all cats are fully insured during their stay at the Cattery. This excludes pre-existing conditions

Yes all male cats over the age of 9 months have to be neutered.

The Cattery has “welded seam polysafe” flooring to all units and common areas. This eliminates the possible issues which can be associated with traditional painted concrete floors or multiple joints used in tiled floors that can easily harbour infection. In strong contrast, our innovative welded-seam floor choice leaves our floors easy to keep clean and hygienic. The combination of this floor choice and also our strict adoption of the industry “best practice” cleaning methods allow us to maintain a high level on cleanliness at all times.

Yes a deposit of £25.00 per booking is applicable at the time of booking. This is to prevent any possible unfair advantage of the system. In the past multiple bookings were made by a single customer over busy periods e.g. summer holidays, Christmas and New Year e.g. perhaps with the goal to ensure space and then sometimes later cancelled when then not required. This deprives other customers the opportunity to make a real booking when they do require it. The balance due on any booking can be made on the day of arrival or collection. It is left to the customer to decide and we accept payment by all major credit/debit cards or BACS transfer